Field sales

A CRM your field team will actually use.

No app to install, no forms, no laptop. If a rep can send a WhatsApp voice note, they can keep the pipeline current — from a customer's factory floor, between two site visits, or in the car.

Why adoption fails

The problem was never willingness

Field sales CRM rollouts don't fail because reps are lazy. They fail because the tool asks for desk behaviour from people who don't sit at desks. An app to install and log into, a form with fields that don't match how the conversation went, a screen that needs two hands and full attention — at the exact moment someone is holding a sample in one hand and a phone in the other.

So the data arrives late, in a batch, on Friday, reconstructed from memory. Or it doesn't arrive. Either way the manager loses the thing they bought the CRM for: knowing what's actually happening this week.

Meet people where they already are. Your team is on WhatsApp all day, talking to those same customers. Putting the CRM in that thread removes every step that was causing the drop-off.

What changes on the ground

Nothing to roll out

No installs, no logins

WhatsApp is the whole interface. Nothing to distribute to a team spread across three cities, nothing to reinstall when someone changes phone.

Onboarding is a scan

Print the QR poster and stick it where the team is. A new rep scans it and starts working — no training session on field layouts.

Attribution stays intact

Records carry the name of the rep who asked for them, and respect that rep's CRM permissions. Nothing lands under a shared robot account.

Flat pricing

₹1,000 per user per month with 1,500 messages included. Add users as your sales team grows.

Capture at the moment

The lead is created before the rep reaches the car, while the detail is still complete — not reconstructed on Friday afternoon.

Briefings before the call

A rep can ask for the state of any deal on the walk in: latest notes, open follow-ups, quotations already sent.

For the person running the team

A pipeline that matches reality

The value of same-day capture isn't tidiness — it's that your Monday forecast reflects what happened last week rather than what people remember. Follow-ups become real scheduled tasks instead of intentions, and they arrive on WhatsApp at the time they're due.

It's also worth being clear about what this isn't: MrKattappa is not a tracking tool. He records what your team tells him, in their name, with their permissions. Reps adopt it because it saves them work, which is the only reason field tooling ever gets adopted.

Rolling it out

Questions about field teams

Does my team need to install anything?

No. MrKattappa works inside WhatsApp, which is already on every phone. There is no app to distribute, no login to reset and no version to keep updated.

How do I get a new rep started?

They scan a QR code and start talking to him. You can download the QR as a print-ready PDF and put it at the counter, the warehouse or the sales floor.

Can reps see or change each other’s records?

He acts strictly as the person messaging him and obeys your FunFlow CRM permissions — each rep can only reach what they could already reach when logged into FunFlow directly.

Will I know who created a record?

Yes. Every record carries the name of the person who asked for it, so attribution in the CRM stays intact rather than everything appearing under one integration account.

Does it work when signal is poor?

It behaves like any WhatsApp message: it sends when there is signal. A voice note recorded in a basement warehouse goes out when the rep gets back to coverage, without them having to remember to do anything.

Is it priced per rep?

Yes. It is ₹1,000 per user per month with 1,500 messages included — billed for each user on your team.

Put him on the team

Start with one rep and one territory. If it sticks there, the QR poster does the rest.